Order Answers

1.

Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

2.

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

3.

Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4.

Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

5.

You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6.

If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

7.

If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8.

Our return policy is available on the Terms of Sale agreement.

9.

There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

10.

There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

11.

Information about our company is available on the About Us page.

12.

Our contact information is provided on our Contact Page.

Lace Wigs Answers

13.

Lace wigs are made with a mesh-like lace material in the front, around the edges or all over in which individual hair strands are hand-tied. The lace is designed to blend in with your own scalp creating a natural, realistic looking hairline. When properly worn, with special adhesives, the hairline can be so realistic looking and virtually undetectable, giving the appearance of natural growing hair. These are the same wigs that many celebrities wear.

14.

Lace Front wigs have lace only in the front, creating a realistic and natural looking hairline. Full Lace wigs contain lace throughout or around the entire base making it possible to wear your unit in a ponytail and creating a realistic and natural looking hairline around the entire unit. For added comfort, we do recommend stretch lace in the back. If you order a full lace unit, the base cannot stretch to accommodate your growing hair.

15.

Swiss lace is a bit thinner and more delicate than French lace, so therefore French lace is recommended for first time wearers. However they both offer a natural look.

16.

Yes, however you have to wear your hair as flat as possible (i.e. in cornrows) underneath. It is also best to have your own scalp showing (parts) when you wear the unit as it creates a more natural, realistic look. I tends to look very unnatural if you have dark hair and lighter skin, but when you part your hair, you see a dark scalp. If you are unable to show your own scalp through your parts, wig caps work perfectly to conceal your hair color and create a natural scalp color.

17.

Yes, you can continue to do your usual activities with the unit on. Please avoid swimming or getting the unit wet with water or sweat for 24 hours after applying adhesives or tapes.

18.

Absolutely! Whether you have experienced hair loss due to chemotherapy, alopecia, trichatilomania, body dysmorphia, burns, etc., our staff can help you get your customized unit.

19.

Yes, this hair is 100% human and can be styled the same way you would do your own natural hair. Your unit can be permed, bleached or dyed however be sure to avoid getting any chemicals on the base. Don't forget, just as with our own natural hair, it can become dry and damaged when chemically processed. Be sure to regularly deep condition the hair on the unit and avoid daily use of heated appliances whenever possible.

20.

With proper care, your lace wig can last about a year. Swiss Lace is the most durable and lasts longer than the Fine French Lace, which is thinner and more undetectable.

21.

Each person has their own specific design needs based on their life-style and how undetectable they want their unit to be. The finer the lace, the less detectable however the less durable, especially with daily adhesives. Thin Skin is less detectable to the eye but a bit more detectable to touch than lace. In addition, thin skin does not allow proper ventilation because it is not a breathable material.

22.

We offer 100% customizable lace wig systems and from time to time we do offer IN STOCK lace wigs, in limited quantities.

23.

Please note each attachment method depends on your individual pattern of hair loss, personal life-style and desire for security. If you are new to wearing lace wigs, your specific attachment needs and method should be discussed with a professional stylist.

When you receive your unit, it will have about 4 inches of extra lace around the perimeter. Your stylist should place the unit on your head and determine how much lace should remain before cutting away. After your unit has been trimmed, your stylist will apply an adhesive to the hairline, being careful to not get the adhesive in your hair (please note that some adhesives will require an application on the hairline AND the lace). The lace is then applied over the adhesive and secured by rolling the back end of a hair comb over the lace to ensure that everything is completely flat. Depending on the type of adhesive used, you may need to hold the unit in place and allow the adhesive to dry. A hair dryer on a cool setting will work. Once the glue has completely dried, the hair can be cut and/or styled.

You will find that everyone has their own style of applying lace wigs. While one person may choose to apply the adhesive and unit inch by inch, others may choose to apply it to the entire front hairline before putting on the unit. Some prefer to adhere some of the baby hairs down to help conceal the lace and/or "shine" that some adhesives create, however, some stylists prefer to "airbrush" the hairline.

For clients with more active lifestyles, your stylist might suggest adding a few "stitches" to further secure your unit. Just like with a weave, a needle and thread is used to add a few stitches to attach the unit to your tracks. In the event that your unit is ever pulled or snagged, it will minimize the stress on your sensitive hairline skin. To avoid damage to the hair or the unit's base, please do not attempt to remove these stitches yourself!

24.

It generally takes about four to six weeks to receive your custom lace wig from the time we receive your order.

Remy Hair Answers

25.

It’s hair that is in its purest state, raw and unprocessed.   Virgin hair is Remy hair. Each strand is hand selected and strands are kept in a uniform direction.

26.

Remy hair is selected “root end first “ from one donor. Cuticles are kept intact and each hair strand is kept in one direction.  This process is necessary for stronger, healthier, long lasting, beautiful hair.

27.

Single drawn hair is cut and gathered as a ponytail from one donor. Therefore, there are a few natural shorter strands within a bundle of hair. The very short hairs have been removed. That’s why the hair may be sold 15” to 18” because there are a few 15” to 17” strands within the bundle. Many people are misinformed that the shorter hairs are split ends.
Double drawn hair contains only hair of the same length. This type of hair is double processed to draw out the shorter lengths. Sometimes it is improperly cut.  It can take 10 lbs. of hair to produce 1 lb. of 18” double drawn . This is very expensive one as this procedure is done by hand. Thus, 4 oz. of  18” inches of Remy hair has hair lengths of 18" only.

28.

It is loose hair that has been taken and applied to a weft.

29.

The hand-tied weft is the most exclusive on the market. It is not the traditional machine weft. This weft is micro-thin in size, very strong, and undetectable. These wefts must not be cut. When installing in your hair we suggest folding the weft over and continuing to sew until end of weft. If you cut the weft it should be sealed with fabric glue or nail glue to prevent unraveling, or you can simply tie off the ends. This is the best quality and highly sought after weft on the market. The weft eliminates most shedding.

30.

This depends on the texture of hair you select as well as the style you would like to achieve. Typically if you are simply going for added volume 4oz is enough and at least 8oz to 10 oz for a full head.  Please keep in mind that the longer the length the less volume there is so you should buy accordingly.

31.

Yes, this hair is 100% pure human hair and it can be dyed. Platinum Hair Company recommends that you consult with an experienced hair care professional.